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Goodman, Gary S.

Monitoring, measuring, and managing customer service / Gary S. Goodman. - 1st ed. - San Francisco : Jossey-Bass, 2000. - xiii, 166 p. ; 24 cm.

Includes index.

ISBN: 0787951390 9780787951399

Nat. Bib. No.: GBA144458 bnb

Subjects--Topical Terms:
Customer services--Quality control--Handbooks, manuals, etc.
Customer services--Evaluation--Handbooks, manuals, etc.
Customer services--Management--Handbooks, manuals, etc.