Supervision in the hospitality industry.
Walker, John R., 1944-
Supervision in the hospitality industry. - 7th ed. / John R. Walker, Jack E. Miller. - Hoboken, N.J. : Wiley, 2012. - xvii, 506 p. : ill. (some col.), ports. ; 25 cm.
Previous ed.: 2010.
Includes bibliographical references and index.
Human resources are led, not managed. This seventh edition is about leading the people who cook, serve, tend bar, check guests in and out, carry bags, clean rooms, mop floors - the people on whom success or failure of every hospitality enterprise depends.
Specialized.
9781118071786 (hbk.) : £55.95 1118071786 (hbk.) : £55.95
Hospitality industry--Personnel management.
Travel and Tourism.
Supervision in the hospitality industry. - 7th ed. / John R. Walker, Jack E. Miller. - Hoboken, N.J. : Wiley, 2012. - xvii, 506 p. : ill. (some col.), ports. ; 25 cm.
Previous ed.: 2010.
Includes bibliographical references and index.
Human resources are led, not managed. This seventh edition is about leading the people who cook, serve, tend bar, check guests in and out, carry bags, clean rooms, mop floors - the people on whom success or failure of every hospitality enterprise depends.
Specialized.
9781118071786 (hbk.) : £55.95 1118071786 (hbk.) : £55.95
Hospitality industry--Personnel management.
Travel and Tourism.
