Total quality management text with cases /
Oakland, John S.
Total quality management text with cases / [electronic resource] : John S. Oakland. - 3rd ed. - Amsterdam ; London : Butterworth-Heinemann, 2003. - x, 483 p. : ill.
Previous ed.: 2000.
Includes bibliographical references and index.
This text provides a simple model for 'Total Quality Management' and comprehensive coverage of the concepts students need to understand. It is supported throughout with real-life case studies. 'TQM: Text with Cases' is clearly written in a logical manner and points are supported by real life case studies. Professor Oakland demonstrates how a Total Quality Management strategy can be applied in all business activities to achieve world-class performance. This third edition features several major changes including new material on process modelling and management, quality management systems, people development, performance measurement, the Business Excellence Model, self-assessment, benchmarking, and the implementation of TQM.Case studies reflecting the latest developments in the area from leading exponents of TQM and Business Excellence have been included. These focus on organizations which have fully integrated the TQ approach into their business operations and delivered real benefits.
Electronic reproduction.
Askews and Holts.
Mode of access: World Wide Web.
9780080519494 (e-book)
Total quality management.
Business and Management.
Quality Assurance (QA) & Total Quality Management (TQM)
Business & Management
Electronic books.
Total quality management text with cases / [electronic resource] : John S. Oakland. - 3rd ed. - Amsterdam ; London : Butterworth-Heinemann, 2003. - x, 483 p. : ill.
Previous ed.: 2000.
Includes bibliographical references and index.
This text provides a simple model for 'Total Quality Management' and comprehensive coverage of the concepts students need to understand. It is supported throughout with real-life case studies. 'TQM: Text with Cases' is clearly written in a logical manner and points are supported by real life case studies. Professor Oakland demonstrates how a Total Quality Management strategy can be applied in all business activities to achieve world-class performance. This third edition features several major changes including new material on process modelling and management, quality management systems, people development, performance measurement, the Business Excellence Model, self-assessment, benchmarking, and the implementation of TQM.Case studies reflecting the latest developments in the area from leading exponents of TQM and Business Excellence have been included. These focus on organizations which have fully integrated the TQ approach into their business operations and delivered real benefits.
Electronic reproduction.
Askews and Holts.
Mode of access: World Wide Web.
9780080519494 (e-book)
Total quality management.
Business and Management.
Quality Assurance (QA) & Total Quality Management (TQM)
Business & Management
Electronic books.
