Brilliant customer service (Record no. 81200)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02348nam a2200409 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | AH25270752 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | StDuBDS |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20241009133545.0 |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION | |
| fixed length control field | cr|||||||||||| |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 100716s2010 enka fs 001 0 eng|d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9780273738084 (e-book) |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | StDuBDS |
| Transcribing agency | StDuBDS |
| Modifying agency | StDuBDSZ |
| -- | UkPrAHLS |
| 050 #0 - Library of Congress Classification | |
| Library of Congress Class mark | HF5415.5 |
| 072 #7 - SUBJECT CATEGORY CODE | |
| Subject category code | BUS |
| Source | ukslc |
| 072 #7 - SUBJECT CATEGORY CODE | |
| Subject category code | KJSU |
| Source | bicssc |
| 072 #7 - SUBJECT CATEGORY CODE | |
| Subject category code | KJM |
| Source | bicssc |
| 072 #7 - SUBJECT CATEGORY CODE | |
| Subject category code | KJSU |
| Source | thema |
| 072 #7 - SUBJECT CATEGORY CODE | |
| Subject category code | KJM |
| Source | thema |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal author | Stevens, Debra. |
| 245 10 - TITLE STATEMENT | |
| Title | Brilliant customer service |
| Medium | [electronic resource] / |
| Statement of responsibility, etc | Debra Stevens. |
| 246 30 - VARIANT TITLE | |
| Title | Customer service |
| 300 ## - PHYSICAL DESCRIPTION | |
| Physical description | xix, 187 p. : |
| Other physical details | ill. |
| 500 ## - GENERAL NOTE | |
| General note | Includes index. |
| 520 8# - Summary | |
| Summary | 'Brilliant Customer Service' reveals how to keep the emotional scale tipped in your favour, why silence is never golden, how to turn complaints into opportunities, and provide a brilliant customer experience with little or no money. It includes real case studies from different types of businesses to illustrate the ideas. |
| 533 ## - REPRODUCTION NOTE | |
| Type of reproduction | Electronic reproduction. |
| Agency responsible for reproduction | Askews and Holts. |
| Note about reproduction | Mode of access: World Wide Web. |
| 650 #0 - SUBJECT HEADINGS | |
| Subject term | Customer services. |
| 650 #7 - SUBJECT HEADINGS | |
| Subject term | Business and Management. |
| 650 #7 - SUBJECT HEADINGS | |
| Subject term | Customer services |
| 650 #7 - SUBJECT HEADINGS | |
| Subject term | Management & management techniques |
| 655 #7 - INDEX TERM--GENRE/FORM | |
| Genre/form data or focus term | Electronic books. |
| 856 40 - ONLINE RESOURCE | |
| Uniform Resource Identifier | <a href="http://www.vlebooks.com/vleweb/product/openreader?id=BradfordC&isbn=9780273738084">http://www.vlebooks.com/vleweb/product/openreader?id=BradfordC&isbn=9780273738084</a> |
| Public note | Click here to access |
| 710 ## - ADDED CORPORATE NAME | |
| Added corporate author | VLeBooks |
| 260 ## - PUBLICATION INFORMATION | |
| Place of publication | Harlow : |
| Publisher | Prentice Hall, |
| Date | 2010. |
| 530 ## - ADDITIONAL PHYSICAL FORM AVAILABLE NOTE | |
| Additional physical form available note | Also available in printed form ISBN 9780273738077 |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Available online | Online Library | Online Library | Online Resources | 07/08/2020 | VLeBooks | 07/08/2020 | 07/08/2020 | E-book |
