Service level manager : (Record no. 85841)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 01312cam a2200313 i 4500 |
| 001 - CONTROL NUMBER | |
| control field | BDZ0023967741 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | StDuBDS |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20220517133221.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 171010s2017 enka b 001 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9781780172941 (pbk.) : |
| Terms of availability | £19.99 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | UK-WkNB |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal author | Sansbury, John, |
| Relator term | author. |
| 245 10 - TITLE STATEMENT | |
| Title | Service level manager : |
| Subtitle | careers in IT service management / |
| Statement of responsibility, etc | John Sansbury. |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
| Place of production, publication, distribution, manufacture | Swindon : |
| Name of producer, publisher, distributor, manufacturer | BCS, |
| Date of production, publication, distribution, manufacture, or copyright notice | [2017] |
| 300 ## - PHYSICAL DESCRIPTION | |
| Physical description | xvi, 136 pages : |
| Other physical details | illustrations (black and white) ; |
| Dimensions | 20 cm. |
| 336 ## - CONTENT TYPE | |
| Content type term | text |
| Source | rdacontent |
| 337 ## - MEDIA TYPE | |
| Media type term | unmediated |
| Source | rdamedia |
| 338 ## - CARRIER TYPE | |
| Carrier type term | volume |
| Source | rdacarrier |
| 490 1# - SERIES TITLE | |
| Series statement | BCS guides to IT roles |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Includes bibliographical references and index. |
| 520 8# - Summary | |
| Summary | The role of service level manager is critical in that the agreements negotiated with customers should inform the activities of the service provider. This book helps those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. |
| 650 #0 - SUBJECT HEADINGS | |
| Subject term | Service-level agreements. |
| 650 #0 - SUBJECT HEADINGS | |
| Subject term | Information technology |
| General subdivision | Management. |
| 710 2# - ADDED CORPORATE NAME | |
| Added corporate author | British Computer Society, |
| Relator term | issuing body. |
| 830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE | |
| Uniform title | BCS guides to IT roles. |
| 530 ## - ADDITIONAL PHYSICAL FORM AVAILABLE NOTE | |
| Additional physical form available note | Also issued online. |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Full call number | Barcode | Date last seen | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Hockney Library | Hockney Library | DHB Careers Collection | 14/04/2022 | 3 | 19.99 | CC/SAN | 7412408107 | 09/01/2024 | 19.99 | 14/04/2022 | 2 week loan |
