IT help desk : (Record no. 86514)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01512 a2200205 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 221110s2016 scu 001 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9781541026032 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal author | James, S., |
| Relator term | author. |
| 245 ## - TITLE STATEMENT | |
| Title | IT help desk : |
| Subtitle | your blueprint to service success, mastering user support & troubleshooting like a genius / |
| Statement of responsibility, etc | by S. James. |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
| Place of production, publication, distribution, manufacture | [Charleston, South Carolina] : |
| Name of producer, publisher, distributor, manufacturer | CreateSpace Independent Publishing, |
| Date of production, publication, distribution, manufacture, or copyright notice | [2016] |
| 300 ## - PHYSICAL DESCRIPTION | |
| Physical description | 68 pages ; |
| Dimensions | 20 cm |
| 336 ## - CONTENT TYPE | |
| Source | rdacontent |
| Content type term | text |
| 337 ## - MEDIA TYPE | |
| Source | rdamedia |
| Media type term | unmediated |
| 338 ## - CARRIER TYPE | |
| Source | rdacarrier |
| Carrier type term | volume |
| 500 ## - GENERAL NOTE | |
| General note | Publisher location based upon location of On-Demand Publishing LLC, parent company of CreateSpace and subsidiary of Amazon.com, Inc. |
| 520 ## - Summary | |
| Summary | This book contains proven steps and strategies on how to start out as an IT help desk. It contains information on customer service skills necessary for end user support, troubleshooting, and other useful information. Your customer service skills can be categorized under two categories: call handling and troubleshooting. Remember that you won't be working in customer support. From entry level support you can go up the ranks and become lead support technician, team lead, coach, to help desk manager. May the information in this book help you gain confidence and become comfortable working as an IT help desk technician. Consider it as your introduction to this career path. - Introduction. |
| 650 #0 - SUBJECT HEADINGS | |
| Subject term | Computer |
| General subdivision | technical support. |
| 650 #0 - SUBJECT HEADINGS | |
| Subject term | Computer industry |
| General subdivision | Customer services. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Item type | 2 week loan |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Full call number | Barcode | Date last seen | Cost, replacement price | Price effective from | Koha item type | Total Checkouts | Total Renewals | Checked out | Date last borrowed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Hockney Library | Hockney Library | DHB Main Collection | 26/08/2022 | 3 | 8.20 | 025.52068/JAM | 7412415103 | 13/02/2024 | 8.20 | 26/08/2022 | 2 week loan | ||||||||
| Hockney Library | Hockney Library | DHB Main Collection | 26/08/2022 | 3 | 8.20 | 025.52068/JAM | 741241509X | 19/04/2024 | 8.20 | 26/08/2022 | 2 week loan | 1 | 16 | 28/06/2024 | 19/04/2024 | ||||
| Hockney Library | Hockney Library | DHB Main Collection | 26/08/2022 | 3 | 8.20 | 025.52068/JAM | 7412415081 | 13/02/2024 | 8.20 | 26/08/2022 | 2 week loan |
