Badass ITSupport / (Record no. 86515)

MARC details
000 -LEADER
fixed length control field	01490 a2200193 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field	221018b2018 txu 000 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
ISBN	9781544510279
100 ## - MAIN ENTRY--PERSONAL NAME
Personal author	Brennan, Ben,
Relator term	author.
245 ## - TITLE STATEMENT
Title	Badass ITSupport /
Statement of responsibility, etc	Ben Brennan.
260 ## - PUBLICATION INFORMATION
Publisher	Lion
Date	2018
264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE
Place of production, publication, distribution, manufacture	[Austin, Texas] :
Name of producer, publisher, distributor, manufacturer	Lioncrest Publishing,
Date of production, publication, distribution, manufacture, or copyright notice	2018.
300 ## - PHYSICAL DESCRIPTION
Physical description	177 pages ;
Dimensions	22cm.
336 ## - CONTENT TYPE
Source	rdacontent
Content type term	text
337 ## - MEDIA TYPE
Source	rdamedia
Media type term	unmediated
338 ## - CARRIER TYPE
Source	rdacarrier
Carrier type term	volume
500 ## - GENERAL NOTE
General note	Too often calling the IT department is a technologically unsavvy person’s worst nightmare. The guys behind the screens seem cold and condescending. But, in reality, they’re just well-meaning people who have never learned how to handle customers. Your IT team can do more than just untangle tech issues. They can bring about positive, innovative change that rockets your business to the next level.In Badass IT Support, IT consultant Ben Brennan delivers his no-nonsense, customer-centric approach to improving IT departments. Using case studies, customer surveys, leading metrics, and personal experience, he shows how to hire, train, and empower IT teams that exceed expectations and are killer in both the tech and the support parts of their jobs. He also shows how a better IT department means a better bottom line for the entire company.Say good-bye to stereotypes and hello to a rock-star IT team who will knock everyone’s socks off.
650 ## - SUBJECT HEADINGS
Subject term	Information services
General subdivision	Management
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Item type	2 week loan

Holdings
Home library	Current library	Shelving location	Date acquired	Source of acquisition	Cost, normal purchase price	Full call number	Barcode	Date last seen	Cost, replacement price	Price effective from	Koha item type
Hockney Library	Hockney Library	DHB Main Collection	26/08/2022	3	15.59	025.52068/BRE	7412414174	13/02/2024	15.59	26/08/2022	2 week loan
Hockney Library	Hockney Library	DHB Main Collection	26/08/2022	3	15.59	025.52068/BRE	7412414182	13/02/2024	15.59	26/08/2022	2 week loan
Hockney Library	Hockney Library	DHB Main Collection	26/08/2022	3	15.59	025.52068/BRE	7412414190	13/02/2024	15.59	26/08/2022	2 week loan

Badass ITSupport / (Record no. 86515)

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