Meeting customer needs / Ian Smith.
Series: Institute of Management seriesPublication details: Oxford : Butterworth-Heinemann, 1997.Edition: 2nd edDescription: xiv, 231 p ; 24 cmISBN:- 0750633913
- 9780750633918
| Item type | Home library | Class number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|
| 2 week loan | Hockney Library Main Floor | 658.812/SMI (Browse shelf(Opens below)) | Available | 7410982469 |
Browsing Hockney Library shelves, Shelving location: Main Floor Close shelf browser (Hides shelf browser)
| 658.812/RAP The complete idiot's guide to winning customer loyalty / | 658.812/REI Loyalty rules! : how today's leaders build lasting relationships / | 658.812/RIC Customer-centric marketing : | 658.812/SMI Meeting customer needs / | 658.812/TES Scoring points : how Tesco continues to win customer loyalty / | 658.812/UND Understanding and managing customers / | 658.812/WAT The ten principles behind great customer experiences / |
Published in association with the Institute of Management.
"The Institute of Management Foundation".
Previous ed.: 1994.
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