The new gold standard [electronic resource] : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company / Joseph A. Michelli.
Publication details: New York : McGraw-Hill, c2008.Description: xvi, 284 p. ; 23 cmISBN:- 9786611333195
- 6611333193
- 22
- HD57.7 .M525 2008eb
| Item type | Home library | Class number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|
| E-book | Online Library Online Resources | Ebook Central (Browse shelf(Opens below)) | Available online |
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Title from e-book title screen (viewed July 7, 2008).
Includes bibliographical references (p. 265-271) and index.
Electronic reproduction. UK : MyiLibrary, 2008 Available via World Wide Web. Access may be limited to MIL affiliated libraries.
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