Customer service candidate handbook. NVQ/SVQ. Level 2 / Sally Bradley.
Publication details: Oxford : Heinemann, 2011.Description: 288 p. : col. ill. ; 28 cmISBN:- 9780435046897 (pbk.) :
- 0435046896 (pbk.) :
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| 2 week loan | Hockney Library Library Store (Please ask to see) | 658.8/BRA (Browse shelf(Opens below)) | Available | 7412027510 |
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| 658.8/BRA Principles of marketing / | 658.8/BRA Principles of marketing / | 658.8/BRA Essentials of marketing / | 658.8/BRA Customer service candidate handbook. | 658.8/BRA Essentials of marketing / | 658.8/BRA Essentials of marketing / | 658.8/BRA Essentials of marketing / |
Written in line with the revised QCF Framework to offer authoritative coverage of the new 2010 NVQ/SVQ Customer Service standards, this handbook covers the mandatory, most B-category units, and most popular optional units with additional support for the Technical Certificate and Functional Skills.
Specialized.
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