Customer service for hospitality and tourism / Simon Hudson, Louise Hudson.
Publisher: Oxford : Goodfellow Publishers, [2013]Copyright date: ©2013Description: vii, 304 pages : illustrations (black and white) ; 25 cmContent type:- text
- still image
- unmediated
- volume
- 9781908999344 (pbk.) :
- 1908999349
- 23
| Item type | Home library | Class number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|
| 2 week loan | Hockney Library Library Store (Please ask to see) | 647.940688/HUD (Browse shelf(Opens below)) | Available | 7412281808 |
Browsing Hockney Library shelves, Shelving location: Library Store (Please ask to see) Close shelf browser (Hides shelf browser)
| 647.940684/OKU Strategic management for hospitality and tourism / | 647.940684/SHE Leadership and entrepreneurship in the hospitality industry / | 647.940685/SER Service quality management in hospitality, tourism, and leisure / | 647.940688/HUD Customer service for hospitality and tourism / | 647.940688/KOT Marketing for hospitality and tourism / | 647.940688/KOT Marketing for hospitality and tourism / | 647.940688/KOT Marketing for hospitality and tourism. |
Includes QR codes.
Includes bibliographical references and index.
The 'whys' and 'hows' of customer service. Easy to read, very current, and full of references to all the latest research. Chapters cover financial and behavioural consequences of customer service, consumer trends, developing and maintaining a service culture, managing service encounters, CRM and much more.
Specialized.
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