BTEC business level 2 assessment guide. Unit 4, Principles of customer service / by Carole Trotter.

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Publication details: London : Hodder Education, 2013.Description: 64 pISBN:

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Summary: Take the guesswork out of BTEC assessment with sample student work and assessor feedback for all pass, merit and distinction criteria.

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Item type	Home library	Class number	Status	Date due	Barcode
2 week loan	Hockney Library Main Floor	650/TRO (Browse shelf(Opens below))	Available		7412271098

Take the guesswork out of BTEC assessment with sample student work and assessor feedback for all pass, merit and distinction criteria.

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