Handling complaints pocketbook / by Angelena Boden ; drawings by Phil Hailstone.

By:

Boden, Angelena [author.]

Publication details: Alresford, Hants, U.K. : Management Pocketbooks Ltd, 2015.Edition: 2nd editionDescription: 109 pages : illustrations ; 11 x 15 cmContent type:

text
still image

Media type:

unmediated

Carrier type:

volume

ISBN:

9781906610562 (pbk.) :

Subject(s):

Consumer complaints -- Humor

DDC classification:

Available additional physical forms:

Also issued online.

Summary: This book looks at why people complain and how they go about it. Developing a strategy and policy for handling complaints is then described. This is followed by details of the techniques that can be used to turn complainants into loyal customers.

Holdings
Item type	Home library	Class number	Status	Date due	Barcode
2 week loan	Hockney Library Main Floor	658.812/BOD (Browse shelf(Opens below))	Available		7412367028

Browsing Hockney Library shelves, Shelving location: Main Floor Close shelf browser (Hides shelf browser)

Previous								Next
Previous	658.802/MAC Marketing plans : how to prepare them, how to profit from them.	658.81/JOB Selling and sales management.	658.81/JOB Selling and sales management.	658.812/BOD Handling complaints pocketbook /	658.812/BOD Handling complaints pocketbook /	658.812/WEL Effective customer care /	658.812/WEL Effective customer care /	Next

Previous edition: 2001.

Formerly CIP. Uk

Includes bibliographical references.

This book looks at why people complain and how they go about it. Developing a strategy and policy for handling complaints is then described. This is followed by details of the techniques that can be used to turn complainants into loyal customers.

Also issued online.

There are no comments on this title.

to post a comment.

Handling complaints pocketbook / by Angelena Boden ; drawings by Phil Hailstone.

Browsing Hockney Library shelves, Shelving location: Main Floor Close shelf browser (Hides shelf browser)

Library Services