Revised ed. of Encyclopedia of small business, c2011.

Includes bibliographical references and index.

Volume 1. Absenteeism -- Accelerated Cost Recovery System (ACRS) -- Accounting -- Accounting Methods -- Accounts Payable -- Accounts Receivable -- Activity-Based Costing -- Advertising Agencies -- Advertising Budget -- Advertising, Evaluation of Results -- Advertising Media-Audio -- Advertising Media-Infomercials -- Advertising Media-Internet -- Advertising Media-Print -- Advertising Media-Video -- Advertising Strategy -- Affirmative Action -- Affordable Care Act -- Age Discrimination -- Age Discrimination in Employment Act -- AIDS in the Workplace -- Alien Employees -- Alternative Dispute Resolution (ADR) -- American Recovery and Reinvestment Act of 2009 -- Americans with Disabilities Act (ADA) -- Amortization -- Angel Investors -- Annual Percentage Rate (APR) -- Annual Reports -- Annuities -- Application Service Providers -- Articles of Incorporation -- Assembly Line Methods -- Assets -- Association of Private Enterprise Education -- Assumptions -- Audits, External -- Audits, Internal -- Automation -- Automobile Leasing -- B Corporations -- Background Checks -- Balance Sheet -- Bankruptcy -- Banks and Banking -- Bar Coding -- Barriers to Market Entry -- Bartering -- Bayh-Dole Act -- Benchmarking -- Best Practices -- Better Business Bureaus (BBBs) -- Board of Directors -- Bonds -- Bookkeeping -- Brainstorming -- Brand Equity -- Brands and Brand Names -- Break-Even Analysis -- Budget Deficit -- Budget Surplus -- Budgets and Budgeting -- Business Appraisers -- Business Associations -- Business Brokers -- Business Cycles -- Business Education -- Business Ethics -- Business Expansion -- Business Failure and Dissolution -- Business Hours -- Business Incubators -- Business Information Sources -- Business Insurance -- Business Interruption Insurance -- Business Models -- Business Name -- Business Plan -- Business Planning -- Business Process Reengineering -- Business Proposals -- Business Travel -- Business-to-Business -- Business-to-Business Marketing -- Business-to-Consumer -- Buying an Existing Business -- C Corporation -- Capital -- Capital Gain/Loss -- Capital Structure -- Career Planning and Changing -- Case Foundation -- Cash Conversion Cycle -- Cash Flow Statement -- Cash Management -- Census Data -- Certified Lenders -- Certified Public Accountants -- Chambers of Commerce -- Charitable Giving -- Child Care -- Children's Online Privacy Protection Act (COPPA) -- Closely Held Corporations -- Cloud Computing -- Clusters -- Code of Ethics -- Collaboration Tools, Web-Based -- Collateral -- Collegiate Entrepreneurial Organizations -- Communication Systems -- Community Development Corporations -- Community Relations -- Comp Time -- Competitive Analysis -- Competitive Bids -- Computer Applications -- Computer Crimes -- Computer-Aided Design (CAD) and Computer-Aided Manufacturing (CAM) -- Computers and Computer Systems -- Conferences, Exhibits, and Trade Shows -- Consolidated Omnibus Budget Reconciliation Act (COBRA) -- Construction -- Constructive Discharge -- Consultants -- Consulting -- Consumer Advocacy -- Consumer Price Index (CPI) -- Consumer Product Safety Commission (CPSC) -- Content Marketing -- Contingent Workforce -- Contracts -- Cooperative Advertising -- Cooperatives -- Copyright -- Corporate Culture -- Corporate Image -- Corporate Logo -- Corporate Social Responsibility -- Corporate Sponsorship -- Cost Control and Reduction -- Cost Sharing -- Cost-Benefit Analysis -- Costs -- Coupons -- Coworking -- Credit -- Credit Bureaus -- Credit Card Financing -- Credit Evaluation and Approval -- Credit History -- Crisis Management -- Cross-Cultural/International Communication -- Cross-Functional Teams -- Cross-Training -- Crowdfunding -- Crowdsourcing -- Customer Relationship Management -- Customer Retention -- Customer Service --

Data Encryption -- Data Management and Analytics -- Data Security -- Database Administration -- Debt Collection -- Debt Financing -- Decision Making -- Decision Support Systems -- Delegation -- Delivery Services -- Demographics -- Depreciation -- Desktop Publishing -- Difficult Customers -- Difficult Employees -- Direct Marketing -- Direct Public Offerings -- Disability Insurance -- Disaster Assistance Loans -- Disaster Planning -- Discount Sales -- Discounted Cash Flow -- Discretionary Income -- Distribution Channels -- Distributorships and Dealerships -- Diversification -- Dividends -- Double Taxation -- Drug Testing -- Due Diligence -- Economic Indicators -- Economic Order Quantity (EOQ) -- Economies of Scale -- Economies of Scope -- Edward Lowe Foundation -- 8(a) Program -- Elasticity -- Eldercare -- E-Mail -- Emerging Markets -- Employee Assistance Programs -- Employee Benefits -- Employee Compensation -- Employee Hiring -- Employee Internet Usage Policy -- Employee Manuals -- Employee Motivation -- Employee Performance Appraisals -- Employee Privacy -- Employee References -- Employee Registration Procedures -- Employee Reinstatement -- Employee Retention -- Employee Retirement Income Security Act (ERISA) -- Employee Reward and Recognition Systems -- Employee Rights -- Employee Screening Programs -- Employee Stock Ownership Plans (ESOPs) -- Employee Strikes -- Employee Suggestion Systems -- Employee Termination -- Employee Theft -- Employer Identification Number (EIN) -- Employment Applications -- Employment Contracts -- Employment Interviews -- Employment of Minors -- Employment Practices Liability Insurance -- Empowerment Zones -- Endorsements and Testimonials -- Enterprise Resource Planning (ERP) -- Entrepreneurs' Organization (EO) -- Entrepreneurship -- Environmental Audit -- Environmental Law and Business -- Environmental Management -- Environmental Protection Agency (EPA) -- Equal Employment Opportunity Commission -- Equipment Leasing -- Equity Financing --

Ergonomics -- Estate Tax -- European Union (EU) -- Ewing Marion Kauffman Foundation -- Expense Accounts -- Export-Import Bank -- Exporting -- Exporting-Financing and Pricing -- Facility Layout and Design -- Facility Management -- Factoring -- Family Limited Partnership -- Family and Medical Leave Act -- Family-Owned Businesses -- Feasibility Study -- Federal Trade Commission (FTC) -- FICA Taxes -- Fiduciary Duty -- Finance Companies -- Financial Analysis -- Financial Planners -- Financial Ratios -- Financial Statements -- Firewalls -- Fiscal Year -- Fixed and Variable Expenses -- Flexible Benefit Plans -- Flexible Spending Account (FSA) -- Flexible Work Arrangements -- Flow Charts -- Focus Groups -- Forecasting -- 401(k) Plans -- Franchising -- Freelance Employment/Independent Contractors -- Gender -- Global Business Globalization -- Goodwill -- Government Procurement -- Green Production -- Grievance Procedures -- Growth Strategies -- Health Care -- Health Insurance Options -- High-Tech Business -- Home Offices -- Home-Based Business -- Hoteling -- HUBZone Empowerment Contracting Program -- Human Resource Management -- Human Resource Policies -- Human Resources Law -- IM/Texting -- Income Statements -- Incorporation -- Individual Retirement Accounts (IRAs) -- Industrial Safety -- Industry Analysis -- Industry Life Cycle -- Information Brokers -- Initial Public Offerings -- Innovation -- Insurance Pooling -- Intellectual Property -- Interest Rates -- Internal Revenue Service (IRS) -- International Business Innovation Association (INBIA) -- International Exchange Rate -- Internet Domain Names -- Internet Payment Systems -- Internet Security -- Internet Service Providers (ISPs) -- Internet Threats -- Internships -- Interpersonal Communication -- Intranet -- Intrapreneurship -- Inventions and Patents -- Inventory -- Inventory Control Systems -- Investor Presentations -- Investor Relations and Reporting -- IRS Audits -- ISO 9000 --

Volume 2. Job Description -- Job Sharing -- Job Shop -- Joint Ventures -- Keogh Plan -- Knowledge Management -- Labor Surplus Area -- Labor Unions and Small Business -- Layaway -- Layoffs, Downsizing, and Outsourcing -- Lean In -- Learning Curves -- Learning Organizations -- Leasing Property -- Legal Services -- Lesbian, Gay, Bisexual, and Transgender Issues -- Letter of Intent -- Leveraged Buyouts -- Liabilities -- Licensing -- Licensing Agreements -- Life Insurance -- Limited Liability Company -- Liquidation and Liquidation Values -- Loan Proposals -- Loans -- Local Area Networks (LANs) -- Loss Leader Pricing -- Low-Profit Limited Liability Company (L3C) -- Mailing Lists -- Management by Objectives -- Management Information Systems (MIS) -- Managing Organizational Change -- Manufacturers' Agents -- Market Questionnaires -- Market Research -- Market Segmentation -- Market Share -- Marketing -- Markup -- Material Requirements Planning (MRP) -- Medicaid -- Medicare -- Meetings -- Mentoring -- Merchandise Displays -- Mergers and Acquisitions -- Metropolitan Statistical Area (MSA) -- Mezzanine Financing -- Minimum Wage -- Minority Business Development Agency -- Minority-Owned Businesses -- Mission Statement -- Money Market Instruments -- Multilevel Marketing -- Multiple Employer Trust -- Multitasking -- Myers-Briggs Type Indicator (MBTI) -- Mystery Shopping -- National Association for the Self-Employed (NASE) -- National Association of Women Business Owners -- National Federation of Independent Business (NFIB) -- National Labor Relations Board (NLRB) -- National Small Business Association -- National Venture Capital Association (NVCA) -- Negotiation -- Nepotism -- Net Income -- Net Worth -- Networking -- Non-Competition Agreements -- Nonprofit Organizations -- Nonprofit Organizations and Human Resources Management -- Nonprofit Organizations and Taxes -- Nonqualified Deferred Compensation Plans -- Nontraditional Financing Sources -- Nonverbal Communication -- North American Free Trade Agreement (NAFTA) -- North American Industry Classification System (NAICS) --

Occupational Safety and Health Administration (OSHA) -- Office Romance -- Office Security --Office Supplies -- Open Book Accounting -- Operations Management -- Opportunity Cost -- Optimal Firm Size -- Oral Communication -- Organization Chart -- Organization Theory -- Organizational Behavior -- Organizational Development -- Organizational Growth -- Organizational Life Cycle -- Organizational Structure -- Original Equipment Manufacturer (OEM) -- Outsourcing -- Overhead Expense -- Overtime -- Packaging -- Partnership -- Partnership Agreement -- Part-Time Employees -- Patent and Trademark Office (PTO) -- Payroll Taxes -- Penetration Pricing -- Pension Plans -- Per Diem Allowances -- Personal Selling -- Physical Distribution -- Point-of-Sale Systems -- Portability of Benefits -- Pregnancy in the Workplace -- Present Value -- Press Kits -- Press Releases -- Price/Earnings (P/E) Ratio -- Pricing -- Private Labeling -- Private Placement of Securities -- Privatization -- Pro Forma Statements -- Probationary Employment Periods -- Product Costing -- Product Development -- Product Launch -- Product Liability -- Product Life Cycle -- Product Positioning -- Productivity -- Profit Center -- Profit Impact of Market Strategies (PIMS) -- Profit Margin -- Profit Sharing -- Program Evaluation and Review Technique (PERT) -- Project Management -- Promissory Notes -- Proprietary Information -- Prototype -- Proxy Statements -- Psychographics -- Public Relations -- Purchasing -- Quality Circles --Quality Control -- Racial Discrimination -- Rebates -- Reciprocal Marketing -- Record Retention -- Recycling -- Refinancing -- Regulation D -- Regulatory Flexibility Act -- Relocation -- Remanufacturing -- Renovation -- Request for Proposal -- Research and Development -- R�sum�s -- Retail Trade -- Retirement Planning -- Return on Assets (ROA) -- Return on Investment (ROI) -- Return Policies -- Right-to-Know (RTK) Laws -- RISE after Disaster Act of 2015 -- Risk and Return -- Risk Management -- Robotics -- Royalties -- Royalty Financing -- Rural Businesses -- S Corporation -- Sales Commissions -- Sales Contracts -- Sales Force -- Sales Forecasts -- Sales Management -- Sales Promotion -- Sarbanes-Oxley -- Scalability -- Search Engines -- Seasonal Businesses -- SEC Disclosure Laws and Regulations -- Securities and Exchange Commission (SEC) -- Seed Money -- Self-Assessment -- Self-Employment -- Self-Employment Contributions Act (SECA) -- Selling a Business --Seniority -- Service Businesses -- Service Corps of Retired Executives (SCORE) -- Service Marks -- Sex Discrimination -- Sexual Harassment -- Shared Services -- Shoplifting -- Sick Leave and Personal Days -- Simplified Employee Pension (SEP) Plans -- Site Selection -- Skoll Foundation --

Small Business -- Small Business Administration -- Small Business Consortia -- Small Business Development Centers (SBDC) -- Small Business Innovation Research (SBIR) Program -- Small Business Investment Companies (SBIC) -- Small Business Investor Alliance -- Small Business Job Protection Act -- Small Business/Large Business Relationships -- Small Business Technology Transfer (STTR) Program -- Small Business-Dominated Industries -- Small Claims Court -- Smoke-Free Environment -- Social Entrepreneurship -- Social Media, Communication Tools -- Social Media Marketing -- Social Media, Networking -- Social Media, Overview -- Social Media, Rich Media -- Socially Responsible Investing -- Sole Proprietorship -- Spam -- Span of Control -- Stakeholders -- Standard Mileage Rate -- Startup Culture -- Stocks -- Strategy -- Strategy, Generic -- Strategy, Portfolio Model -- Strategy, Structure-Conduct-Performance Model -- Subcontracting -- Substance Abuse -- Succession Plans -- Supplier Relations -- Supply and Demand -- Sustainable Business Practices -- Sustainable Growth -- Syndicated Loans -- Target Markets -- Tariffs -- Tax Planning -- Tax Preparation Software -- Tax Returns -- Tax Withholding -- Tax-Deductible Business Expenses -- Technology Diffusion -- Telemarketing -- Temporary Employment Services -- Testing Laboratories -- Time Management -- Toll-Free Telephone Numbers -- Total Preventive Maintenance -- Total Quality Management (TQM) -- Trade Secrets -- Trademarks -- Training and Development -- Transaction Processing -- Transportation -- Transportation of Exports -- Tuition Assistance Programs -- Undercapitalization -- Underwriters Laboratories (UL) -- Uniform Commercial Code (UCC) -- United States Association for Small Business and Entrepreneurship -- US Chamber of Commerce -- US Department of Commerce -- US Small Business Administration Guaranteed Loans -- User Experience -- Valuation -- Value-Added Tax -- Variable Pay -- Variance -- Venture Capital -- Venture Capital Networks -- Venture Philanthropy -- Vertical Marketing System -- Veteran Business Outreach Centers (VBOC) -- Veterans Entrepreneurship Act of 2015 -- Viral Marketing -- Virtual Private Networks -- Virtual Staffing -- Vistage -- Warranties -- Web Programming Languages and Tools -- Web Site Design -- Wellness Programs -- Wholesaling -- Wide Area Networks (WANs) -- Women Entrepreneurs -- Women-Owned Businesses Certification -- Workers' Compensation -- Work-Life Balance -- Workplace Anger -- Workplace Diversity -- Workplace Giving -- Workplace Safety -- Workplace Violence -- Written Communication -- Young Entrepreneur Council -- Young President's Organization -- Zoning Ordinances.

Provides entrepreneurs with how-to information that they can apply to their own business. Features revised and expanded coverage to reflect the most current small business topics.

Description based on print version record.