A guide to computer user support for help desk & support specialists [electronic resource] : Fred Beisse.

By: Contributor(s): Publisher: Australia : Course Technology, [2013]Edition: Fifth edition, International editionDescription: xviii, 670 pages : illustrations (black and white, and green)Content type:
  • text
  • still image
Media type:
  • computer
  • computer
Carrier type:
  • online resource
  • computer disc
ISBN:
  • 9781408090190 (e-book)
Subject(s): Genre/Form: DDC classification:
  • 23
LOC classification:
  • QA76.9.E53
Online resources: Available additional physical forms:
  • Also available in printed form ISBN 9781133188605
Summary: This guide gives an overview of the knowledge, skills, and abilities necessary for employment in the user support industry. The text emphasizes problem-solving and communications skills in addition to technical knowledge. Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with BeisseCOs A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 5E, International Edition. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a clientCOs specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows 7 and cloud computing. Leading HelpSTAR and Microsoft Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.
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Previous ed.: 2010.

Includes index.

This guide gives an overview of the knowledge, skills, and abilities necessary for employment in the user support industry. The text emphasizes problem-solving and communications skills in addition to technical knowledge. Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with BeisseCOs A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 5E, International Edition. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a clientCOs specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows 7 and cloud computing. Leading HelpSTAR and Microsoft Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.

Also available in printed form ISBN 9781133188605

Electronic reproduction. Askews and Holts. Mode of access: World Wide Web.

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