Includes bibliographical references and index.

This accessible text overviews the range of soft skills sought after by employers and provides a practical guide to developing and effectively demonstrating these skills. Soft skills - including communication, customer service, teamwork, problem solving, and personal management - represent a major component of any worker's professional identity. This book analyzes major soft skills, including both inward facing soft skills (how workers manage themselves to effectively perform their work) and outward facing skills (how workers effectively interact with others and in groups).