Previous edition: 2000.

Includes bibliographical references.

Do you feel uncomfortable in situations where you disagree with others? Do you struggle to express your opinions or assert your boundaries? If you've ever felt paralysed by confrontation, or have bitten your tongue rather than offer an opposing point of view, you know that a lack of assertiveness can leave you feeling marginalised and powerless. Assertiveness is a critical skill that not only influences your professional success, but also your personal happiness! So, how can you make sure your voice is heard? This book contains powerfully effective skills grounded in cognitive behavioural therapy (CBT) to help you communicate more effectively, improve social interactions, and express yourself with confidence and clarity. You'll learn how to set and maintain personal boundaries while staying connected, and discover ways to be more genuine and open in your relationships.