Includes bibliographical references and index.

Once solely the domain of engineers, quality control has become a vital business operation used to increase productivity and secure competitive advantage. This textbook offers a detailed presentation of the modern statistical methods for quality control and improvement. Thorough coverage of statistical process control (SPC) demonstrates the efficacy of statistically-oriented experiments in the context of process characterisation, optimisation, and acceptance sampling, while examination of the implementation process provides context to real-world applications. Emphasis on Six Sigma DMAIC (Define, Measure, Analyse, Improve and Control) provides a strategic problem-solving framework that can be applied across a variety of disciplines.