TY  - BOOK
AU  - Walker,Denis
TI  - Customer first: a strategy for quality service 
SN  - 0566028603 :
AV  - HF5415.5 
PY  - 1990///
CY  - Aldershot
PB  - Gower
KW  - Customer service
KW  - Management
KW  - Companies
KW  - Customer services
KW  - Management aspects
ER  -