Williams, Tom,  1954- <br/><br/>
Dealing with customer complaints / 
Tom Williams. 
 - Aldershot :  Gower,  1996. 
 - xi,132p :  ill., facsims.,forms ;  26 cm. 
<br/><br/>Bibliography: p125-127. - Includes index. 
<br/><br/><label>ISBN: </label>0566076977 :  No price 9780566076978 
<br/><br/><label>Nat. Bib. No.: </label>GB9656472  bnb 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer complaints.<br/>Customer relations.
<br/><br/><label>Subjects--Index Terms: </label>Customer services