TY  - BOOK
AU  - Smith,Andrew
AU  - Heery,Monique
AU  - Lawson,Jenny
TI  - ICT systems support: for the e-Quals IT practitioner diploma :  level 2 
T2  - e-Quals
SN  - 0435471511
PY  - 2004///
CY  - Oxford
PB  - Heinemann
KW  - Computer technical support
KW  - Problems, exercises, etc
KW  - equals computers maintenance $# UK-BfC
ER  -