TY  - BOOK
AU  - Ellis,Richard
TI  - Communication skills: stepladders to success for the professional 
SN  - 1841500879 (pbk.) :
AV  - HD30.3 
PY  - 2003///
CY  - Bristol
PB  - Intellect
KW  - Communication in management
N1  - Originally published in hardback, 2002; Formerly CIP; Includes bibliographical references
ER  -