Weeks, Holly. <br/><br/>
Failure to communicate :  how conversations go wrong and what you can do to right them / 
Holly Weeks. 
 - Boston, Mass. :  Harvard Business Press,  c2008. 
 - vi, 240 p. :  ill. ;  24 cm. 
<br/><br/> Formerly CIP. 
<br/><br/>Includes bibliographical references (p. [227]-228) and index. 
<br/><br/><label>ISBN: </label>9781578518999 (hbk.) :  £13.99 1578518997 (hbk.) :  £13.99 
<br/><br/><label>LCCN: </label>2008007864 
<br/><br/><label>Nat. Bib. No.: </label>GBA894206  bnb 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business communication.<br/>Interpersonal communication.<br/>Oral communication.