TY  - BOOK
AU  - Weeks,Holly
TI  - Failure to communicate: how conversations go wrong and what you can do to right them 
SN  - 9781578518999 (hbk.) :
AV  - HF5718 .W4175 2008
PY  - 2008///
CY  - Boston, Mass.
PB  - Harvard Business Press
KW  - Business communication
KW  - Interpersonal communication
KW  - Oral communication
N1  - Formerly CIP; Includes bibliographical references (p. [227]-228) and index
ER  -