TY  - BOOK
AU  - Michelli,Joseph A.
ED  - Ebook Central.
TI  - The new gold standard: 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company 
SN  - 9786611333195
AV  - HD57.7 .M525 2008eb
PY  - 2008///
CY  - New York
PB  - McGraw-Hill
KW  - Ritz-Carlton Hotels (Firm)
KW  - Management
KW  - Case studies
KW  - Leadership
KW  - Total quality management
KW  - Corporate culture
KW  - Customer services
KW  - Success in business
KW  - Electronic books
KW  - local
N1  - Title from e-book title screen (viewed July 7, 2008); Includes bibliographical references (p. 265-271) and index; Electronic reproduction; UK; MyiLibrary; 2008; Available via World Wide Web; Access may be limited to MIL affiliated libraries
UR  - https://ebookcentral.proquest.com/lib/bradfordcollege-ebooks/detail.action?docID=4657042
ER  -