TY  - BOOK
AU  - Kandampully,Jay
AU  - Mok,Connie
AU  - Sparks,Beverley
TI  - Service quality management in hospitality, tourism, and leisure
SN  - 0789007266 :
AV  - TX911.3.M27 
PY  - 2001///
CY  - New York, London
PB  - Haworth Hospitality Press
KW  - Hospitality industry
KW  - Management
KW  - Tourism
KW  - Leisure industry
N1  - Includes bibliographical references and index
ER  -