Monitoring, measuring, and managing customer service /
Gary S. Goodman.
- 1st ed.
- San Francisco : Jossey-Bass, 2000.
- xiii, 166 p. ; 24 cm.
Includes index.
0787951390 9780787951399
GBA144458 bnb
Customer services--Quality control--Handbooks, manuals, etc. Customer services--Evaluation--Handbooks, manuals, etc. Customer services--Management--Handbooks, manuals, etc.