Bradley, Sally. <br/><br/>
Customer service candidate handbook.  NVQ/SVQ.  Level 2 / 
Sally Bradley. 
 - Oxford :  Heinemann,  2011. 
 - 288 p. :  col. ill. ;  28 cm. 
<br/><br/> Written in line with the revised QCF Framework to offer authoritative coverage of the new 2010 NVQ/SVQ Customer Service standards, this handbook covers the mandatory, most B-category units, and most popular optional units with additional support for the Technical Certificate and Functional Skills. 
<br/><br/> Specialized. 
<br/><br/><label>ISBN: </label>9780435046897 (pbk.) :  £19.99 0435046896 (pbk.) :  £19.99 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Customer services--Problems, exercises, etc.<br/>Business and Management.