TY  - BOOK
AU  - Bradley,Sally
TI  - Customer service candidate handbook
SN  - 9780435046897 (pbk.) :
PY  - 2011///
CY  - Oxford
PB  - Heinemann
KW  - Customer services
KW  - Problems, exercises, etc
KW  - Business and Management
KW  - eflch
N1  - Specialized
N2  - Written in line with the revised QCF Framework to offer authoritative coverage of the new 2010 NVQ/SVQ Customer Service standards, this handbook covers the mandatory, most B-category units, and most popular optional units with additional support for the Technical Certificate and Functional Skills
ER  -