TY  - BOOK
AU  - Evenson,Renee
TI  - Powerful phrases for dealing with difficult people: over 325 ready-to-use words and phrases for working with challenging personalities 
SN  - 9780814432983 (pbk.) :
PY  - 2013///
CY  - New York
PB  - AMACOM
KW  - Problem employees
KW  - Personnel management
KW  - English language
KW  - Terms and phrases
KW  - Business and Management
KW  - eflch
KW  - ukslc
N1  - Specialized
N2  - Incompetent, lazy, spotlight-hogging, whiny, backstabbing, avoidant - there's no end to the personality challenges that impede workplace relationships. But interacting effectively with employees, colleagues, and bosses is essential for success. With this text, anyone can confront problems head-on, before they fester and spread. Practical and easy to use, the book helps you identify button-pushing situations and deploy simple phrases to regain control and resolve conflicts - no matter who you're dealing with
ER  -