Trotter, Carole. <br/><br/>
BTEC business level 2 assessment guide.  Unit 4,  Principles of customer service / 
by Carole Trotter. 
 - London :  Hodder Education,  2013. 
 - 64 p. 
<br/><br/> Take the guesswork out of BTEC assessment with sample student work and assessor feedback for all pass, merit and distinction criteria. 
<br/><br/> Adolescent. 
<br/><br/><label>ISBN: </label>9781444186833 (pbk.) :  £5.99 1444186833 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business--Examinations--Study guides.<br/>Customer services--Examinations--Study guides.<br/>Business and Management.