TY - BOOK AU - Trotter,Carole TI - BTEC business level 2 assessment guide SN - 9781444186833 (pbk.) : PY - 2013/// CY - London PB - Hodder Education KW - Business KW - Examinations KW - Study guides KW - Customer services KW - Business and Management KW - eflch N1 - Adolescent N2 - Take the guesswork out of BTEC assessment with sample student work and assessor feedback for all pass, merit and distinction criteria ER -