Jeston, John. <br/><br/>
Business process management / 
John Jeston and Johan Nelis. 
 - Third edition. 
 - 1 online resource (689 pages) :  illustrations, tables 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780415641753 9780415641760 9780203081327 (ebook) 9781136172977 (Proquest Ebook Central) 
<br/><br/><label>Source: </label>1600472  Proquest Ebook Central 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Workflow--Management.<br/>Reengineering (Management)<br/>Business planning.<br/>Industrial management.