TY  - BOOK
AU  - Hudson,Simon
AU  - Hudson,Louise
TI  - Customer service for hospitality and tourism
SN  - 9781911396468 (pbk.) :
AV  - TX911.3.M3 
PY  - 2017///
CY  - Oxford
PB  - Goodfellow Publishers
KW  - Hospitality industry
KW  - Customer services
KW  - Tourism
KW  - Travel and Tourism
N1  - Previous edition: 2013; Includes bibliographical references and index
N2  - A fully revised and updated new edition of this bestselling text. New material covers issues such as the sharing economy, technology (Virtual Reality and use of robots) and use of big data to personalise experiences and encourage loyalty
ER  -