Boden, Angelena, <br/><br/>
Handling complaints pocketbook / 
by Angelena Boden ; drawings by Phil Hailstone. 
 - 2nd edition. 
 - Alresford, Hants, U.K. :  Management Pocketbooks Ltd,  2015. 
 - 109 pages :  illustrations ;  11 x 15 cm 
<br/><br/> Previous edition: 2001.  Formerly CIP. 
<br/><br/>Includes bibliographical references. 
<br/><br/> This book looks at why people complain and how they go about it. Developing a strategy and policy for handling complaints is then described. This is followed by details of the techniques that can be used to turn complainants into loyal customers. 
<br/><br/>
<br/><br/><label>ISBN: </label>9781906610562 (pbk.) :  £8.99 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer complaints--Humor.