TY - BOOK AU - Hargie,Owen TI - Skilled interpersonal communication: research, theory and practice SN - 9781138823761 (hbk.) : AV - BF637.C45 H33 2017 PY - 2017/// CY - London PB - Routledge KW - Interpersonal communication KW - Psychology KW - ukslc N1 - Previous edition: 2011; Includes bibliographical references and index N2 - This textbook on communication is directly relevant to a multiplicity of research areas and professions. This revised edition has been expanded to include further research as well as a new chapter on negotiating ER -