TY  - BOOK
AU  - Dale,B.G.
ED  - VLeBooks
TI  - Managing quality
SN  - 9781405142212 (e-book)
AV  - TA190 .M38 2016
PY  - 2016///
CY  - Chichester, West Sussex
PB  - Wiley Blackwell
KW  - Total quality management
KW  - Business and Management
KW  - ukslc
KW  - Business & Management
KW  - thema
KW  - Electronic books
KW  - lcsh
N1  - This edition previously issued in print: 2003; Includes bibliographical references and index; Electronic reproduction; Askews and Holts; Mode of access: World Wide Web
N2  - This comprehensive total quality management text aims to provide readers with an appreciation of the concepts and principles of TQM and is a wide-ranging source of reference for the many associated tools, techniques and systems; This new edition provides readers with an understanding of the concepts and principles of TQM whilst explaining the links between TQM theories and other business models. The new text will continue to be a wide-ranging source of reference for the many associated tools, techniques and systems. New edition of a text which is popular with both students, academics and practitioners. Gives the reader an appreciation of the concepts and principles of TQM. Serves as an authoritative source of reference for the many associated tools, techniques and systems. Now extensively revised in order to reflect recent developments in the field. New to the fourth edition are chapters on The Received Wisdom on TQM, Old Economy Businesses and the Quality Function, and Integrated Management Systems. The fourth edition also includes the latest information on ISO 9000 series of standards service management and the Excellence Model. Some of the material has been re-ordered and changes to terminology have been made in order to bring the book completely up to date
UR  - http://www.vlebooks.com/vleweb/product/openreader?id=BradfordC&isbn=9781405142212
ER  -