TY  - BOOK
AU  - Moullin,Max
TI  - Delivering excellence in health and social care: quality, excellence, and performance measurement 
SN  - 9780335208883 (pbk.) :
PY  - 2002///
CY  - Buckingham
PB  - Open University Press
KW  - Medical care
KW  - Quality control
KW  - Social service
KW  - Medical policy
N1  - Includes bibliographical references and index
N2  - Many organizations in health and social care are striving to implement the ideas of organizational excellence, performance measurement and process improvement in the context of a large number of government initiatives. This text provides a clear explanation of the whole area
ER  -