Sansbury, John, <br/><br/>
Service level manager :  careers in IT service management / 
John Sansbury. 
 - xvi, 136 pages :  illustrations (black and white) ;  20 cm. 
 - BCS guides to IT roles .
 - BCS guides to IT roles. .
<br/><br/>Includes bibliographical references and index. 
<br/><br/> The role of service level manager is critical in that the agreements negotiated with customers should inform the activities of the service provider. This book helps those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. 
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<br/><br/><label>ISBN: </label>9781780172941 (pbk.) :  £19.99 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service-level agreements.<br/>Information technology--Management.