TY  - BOOK
AU  - Sansbury,John
ED  - British Computer Society,
TI  - Service level manager: careers in IT service management 
T2  - BCS guides to IT roles
SN  - 9781780172941 (pbk.) :
PY  - 2017///]
CY  - Swindon
PB  - BCS
KW  - Service-level agreements
KW  - Information technology
KW  - Management
N1  - Includes bibliographical references and index; Also issued online
N2  - The role of service level manager is critical in that the agreements negotiated with customers should inform the activities of the service provider. This book helps those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement
ER  -