TY  - GEN
AU  - James, S.,
TI  -  IT help desk: your blueprint to service success, mastering user support & troubleshooting like a genius 
SN  - 9781541026032
PY  - 2016///]
CY  - [Charleston, South Carolina]
PB  -  CreateSpace Independent Publishing
KW  - Computer
KW  -  technical support
KW  -  Computer industry
KW  - Customer services
N1  - Publisher location based upon location of On-Demand Publishing LLC, parent company of CreateSpace and subsidiary of Amazon.com, Inc
N2  - This book contains proven steps and strategies on how to start out as an IT help desk. It contains information on customer service skills necessary for end user support, troubleshooting, and other useful information. Your customer service skills can be categorized under two categories: call handling and troubleshooting. Remember that you won't be working in customer support. From entry level support you can go up the ranks and become lead support technician, team lead, coach, to help desk manager. May the information in this book help you gain confidence and become comfortable working as an IT help desk technician. Consider it as your introduction to this career path. - Introduction
ER  -