Operations management /
William J. Stevenson.
- Fifteenth edition. International student edition.
- 1 volume : illustrations (colour).
- The McGraw-Hill series in operations and decision sciences .
- McGraw-Hill series in operations and decision sciences. .
Includes index.
This text surveys the field of operations in the services and manufacturing sectors. It provides coverage of the strategies of designing a product or service, through the processes of making and delivering the product and controlling operations.