TY  - BOOK
AU  - Mukhopadhyay,Marmar
TI  - Total quality management in education
SN  - 9789353882815 (pbk.) :
AV  - LB2806 .M75 2020
PY  - 2020///
CY  - Los Angeles
PB  - SAGE
KW  - Total quality management in education
KW  - School management and organization
KW  - Education
KW  - ukslc
N1  - Previous edition: 2005; Includes bibliographical references and index
N2  - In spite of the difficulties in defining and capturing 'quality' in a framework, the author admirably succeeds in helping readers to understand the role of TQM in improving the quality of education. The book combines extensive literature review with the author's own experience as an institution builder and his experiments on quality management to develop a practical guide for quality improvement for institutional leaders. The book introduces Shewhart, Lewin, Deming, Juran, Crosby, Ishikawa, Taguchi and a number of other quality gurus to the readers. It proposes a new set of TQM principles that a good leader should apply. Enriched with several examples from the field situation and local metaphors, the text is an easy read and a must-have practical guide to quality management
ER  -