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		Service quality management in hospitality, tourism, and leisure / Jay Kandampully, Connie Mok, Beverley Sparks, editors. by Kandampully, Jay Mok, Connie Sparks, Beverley Publication details: New York ; London : Haworth Hospitality Press, c2001 Availability: Items available for loan: Hockney Library (1)Location, call number: Library Store (Please ask to see) 647.940685/SER. Place reservation Add to folder (remove)
		Innovation in hospitality and tourism / Mike Peters, Birgit Pikkemaat, editors. by Peters, Mike, 1966- Pikkemaat, Birgit, 1967- Publication details: Binghamton, N.Y. ; London : Haworth Hospitality, c2005 Availability: Items available for loan: Hockney Library (1)Location, call number: Library Store (Please ask to see) 647.94/INN. Place reservation Add to folder (remove)

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