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		Customer care excellence : how to create an effective customer focus / Sarah Cook. by Cook, Sarah, 1955- Edition: 6th ed. Publication details: London : Kogan Page, 2011 Availability: Items available for loan: Hockney Library (1)Location, call number: Library Store (Please ask to see) 658.812/COO. Place reservation Add to folder (remove)
		Leading the customer experience : inspirational service leadership / Sarah Cook. by Cook, Sarah, 1955- [author.] Publisher: Farnham : Gower, 2015 Availability: Items available for loan: Hockney Library (1)Location, call number: Main Floor 658.812/COO. Place reservation Add to folder (remove)
		The essential guide to employee engagement [electronic resource] : better business performance through staff satisfaction / Sarah Cook. by Cook, Sarah, 1955- Askews & Holts Publisher: Philadelphia ; London : Kogan Page, 2008 Online resources: Click here to access Availability: Not available: Online Library: Available online (1). Add to folder (remove)
		Customer care excellence [electronic resource] : how to create an effective customer focus / Sarah Cook. by Cook, Sarah, 1955- Askews & Holts Series: Professional paperbacks Edition: 4th ed. Publication details: London : Kogan Page, 2002 Other title: Customer care Online resources: Click here to access Availability: Not available: Online Library: Available online (1). Add to folder (remove)

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