Previous edition: 2014.

Includes bibliographical references and index.

1. WHAT IS BUSINESS ANALYSIS? -- 2. THE COMPETENCIES OF A BUSINESS ANALYST -- 3. THE STRATEGIC CONTEXT FOR BUSINESS ANALYSIS -- 4. THE BUSINESS ANALYSIS SERVICE FRAMEWORK -- 5. INVESTIGATING THE BUSINESS SITUATION -- 6. ANALYSING AND MANAGING STAKEHOLDERS -- 7. IMPROVING BUSINESS SERVICES AND PROCESSES -- 8. DEFINING THE SOLUTION -- 9. MAKING THE BUSINESS CASE -- 10. ESTABLISHING THE REQUIREMENTS -- 11. DOCUMENTING AND MODELLING REQUIREMENTS -- 12. VALIDATING AND MANAGING REQUIREMENTS -- 13. DELIVERING THE REQUIREMENTS -- 14. DELIVERING THE BUSINESS SOLUTION -- SUPPLEMENTARY CHAPTER: BCS BUSINESS ANALYSIS CERTIFICATION PORTFOLIO

Providing workable skills and techniques, underpinned with academic theory, this title is a practical introductory guide for anyone involved with any aspect of business analysis or improving the effectiveness of IT and its alignment with the organization's business objectives. All organisations need to respond to the challenges within today's highly competitive global economy. Business analysts are at the forefront of these responses, enabling the development of practical, creative and financially sound solutions that address business problems and grasp new opportunities. The fourth edition of this bestselling publication provides comprehensive guidance for business analysts, encompassing the essential concepts, frameworks and techniques needed to provide professional business analysis services. Key topics covered include the strategic context, investigating business situations, managing stakeholders, improving processes and defining requirements. New topics in this edition include the service view of business analysis, the strategic context and enterprise architecture, customer experience analysis and design thinking.

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