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		Service operations management : improving service delivery / Robert Johnston, Graham Clark, Michael Shulver. by Johnston, Robert, 1953- Clark, Graham, 1949- Shulver, Michael Edition: 4th ed. Publication details: Harlow : Financial Times Prentice Hall, 2012 Availability: Items available for loan: Hockney Library (2)Location, call number: Library Store (Please ask to see) 658.812/JOH, ... Place reservation Add to folder (remove)
		Service operations management [electronic resource] : improving service delivery. by Johnston, Robert, 1953- Clark, Graham, 1949- Shulver, Michael Askews & Holts Edition: 4th ed. / Robert Johnston, Graham Clark and Michael Shulver. Publication details: Harlow : Pearson, 2012 Online resources: Click here to access Availability: Not available: Online Library: Available online (1). Add to folder (remove)

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