Design and management of service processes / Rohit Ramaswamy.
Series: Engineering process improvement seriesPublication details: Reading, Mass. : Addison-Wesley Pub. Co., 1996.Description: xxvii, 424 p. : ill. ; 24 cmISBN:- 0201633833
- 9780201633832
- 20
- HF5415.5 .R35 1996
| Item type | Home library | Class number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|
| 2 week loan | Hockney Library Library Store (Please ask to see) | 658.812/RAM (Browse shelf(Opens below)) | Available | 7412138541 |
Includes bibliographical references (p. 411-414) and index.
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