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		State of the nation report 2010. : an analysis of labour market trends, skills, education and training within the UK hospitality, leisure, travel and tourism industries. by People 1st (Organization) Publication details: Uxbridge : People 1st, [2010?] Availability: Items available for reference: Hockney Library: Not for loan (1)Location, call number: DHB Main Collection 338.4791/STA. Add to folder (remove)
		Best practice guide for customer service professionals / [Stephanie Edwards]. by Edwards, Stephanie Edition: 2nd ed. Publication details: Longbridge Deverill, Wiltshire : aCustomer 1st International, 2006 Availability: Items available for loan: Hockney Library (5)Location, call number: DHB Library Store (Please ask to see) 658.812/EDW, ... Lists: Ophthalmic Dispensing: Reflection On Professional Practice, Ophthalmic Dispensing: Ophthalmic Business and Retail. Place reservation Add to folder (remove)

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