| 000 | 01164nam a2200337 a 4500 | ||
|---|---|---|---|
| 001 | 347361 | ||
| 005 | 20170630133821.0 | ||
| 008 | 000224s2001 xxu b 000 ||eng|d | ||
| 020 | _a0789007266 : | ||
| 020 | _a0789011417 (pbk. : alk. paper) | ||
| 020 | _a9780789007261 | ||
| 020 | _a9780789011411 | ||
| 035 | _a(UK-BiTAL)21fa6b2aa79248ad8686d7f9614fec08 | ||
| 035 | _a()0789007266 | ||
| 035 | _a(DLC) 00027256 | ||
| 040 |
_aDLC _cDLC _dDLC _dUK-BiTAL |
||
| 050 | 0 | 0 | _aTX911.3.M27 |
| 082 | 0 | 4 | _221 |
| 245 | 0 | 0 |
_aService quality management in hospitality, tourism, and leisure / _cJay Kandampully, Connie Mok, Beverley Sparks, editors. |
| 260 |
_aNew York ; _aLondon : _bHaworth Hospitality Press, _cc2001. |
||
| 300 |
_axvii, 339 p. ; _c22 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aHospitality industry _xManagement. |
|
| 650 | 0 |
_aTourism _xManagement. |
|
| 650 | 0 |
_aLeisure industry _xManagement. |
|
| 700 | 1 | _aKandampully, Jay. | |
| 700 | 1 | _aMok, Connie. | |
| 700 | 1 | _aSparks, Beverley. | |
| 942 | _n0 | ||
| 999 |
_c39257 _d39257 |
||